/* 工单系统专用样式（叠加 site.css） */

.ticket-layout {
  display: grid;
  grid-template-columns: 280px 1fr;
  gap: 18px;
  min-height: 560px;
}
.ticket-layout.single { grid-template-columns: 1fr; max-width: 820px; margin: 0 auto; }

.ticket-side {
  background: var(--paper);
  border: 1px solid var(--line);
  border-radius: var(--r-lg);
  padding: 14px;
  box-shadow: var(--shadow-sm);
}
.ticket-side-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 10px;
  padding: 4px 6px 10px;
  border-bottom: 1px solid var(--line);
}
.ticket-side-head h2 { font-size: 15px; font-weight: 750; }
.ticket-item {
  display: block;
  width: 100%;
  text-align: left;
  border: 1px solid transparent;
  background: transparent;
  border-radius: 12px;
  padding: 12px 12px;
  margin-bottom: 6px;
  cursor: pointer;
  font: inherit;
  color: inherit;
  transition: background 0.15s, border-color 0.15s;
}
.ticket-item:hover { background: rgba(27, 75, 138, 0.05); }
.ticket-item.active {
  background: rgba(27, 75, 138, 0.08);
  border-color: rgba(27, 75, 138, 0.16);
}
.ticket-item .ti-top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  margin-bottom: 4px;
}
.ticket-item .ti-num {
  font-family: var(--mono);
  font-size: 12px;
  color: var(--brand-2);
  font-weight: 600;
}
.ticket-item .ti-subject {
  font-size: 14px;
  font-weight: 650;
  line-height: 1.35;
  margin-bottom: 6px;
  color: var(--ink);
}
.ticket-item .ti-meta {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 12px;
  color: var(--muted);
}
.dot-unread {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: #E5484D;
  box-shadow: 0 0 0 3px rgba(229, 72, 77, 0.18);
  flex-shrink: 0;
}
.pill {
  display: inline-flex;
  align-items: center;
  padding: 2px 8px;
  border-radius: 999px;
  font-size: 11px;
  font-weight: 700;
  letter-spacing: 0.02em;
}
.pill.open { background: var(--ok-soft); color: var(--ok); }
.pill.pending_user { background: var(--warn-soft); color: var(--warn); }
.pill.resolved { background: rgba(27, 75, 138, 0.10); color: var(--brand); }
.pill.closed { background: rgba(110, 118, 134, 0.12); color: var(--muted); }
.pill.api { background: rgba(42, 107, 184, 0.10); color: var(--brand); }
.pill.billing { background: var(--gold-soft); color: #8A6D12; }
.pill.invoice { background: var(--teal-soft); color: var(--teal); }
.pill.other { background: rgba(110, 118, 134, 0.10); color: var(--muted); }

.ticket-main {
  background: var(--paper);
  border: 1px solid var(--line);
  border-radius: var(--r-lg);
  box-shadow: var(--shadow-sm);
  display: flex;
  flex-direction: column;
  min-height: 560px;
  overflow: hidden;
}
.ticket-main-empty {
  display: grid;
  place-items: center;
  color: var(--muted);
  font-size: 14.5px;
  min-height: 420px;
  text-align: center;
  padding: 32px;
}

.ticket-head {
  padding: 18px 22px 14px;
  border-bottom: 1px solid var(--line);
  background: linear-gradient(180deg, rgba(255,255,255,0.6), transparent);
}
.ticket-head-row {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 8px;
}
.ticket-head h2 {
  font-size: 18px;
  font-weight: 750;
  letter-spacing: -0.02em;
  line-height: 1.3;
}
.ticket-head .meta {
  display: flex;
  flex-wrap: wrap;
  gap: 8px 12px;
  font-size: 12.5px;
  color: var(--muted);
}
.ticket-actions {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
}
.btn-sm {
  padding: 7px 12px;
  font-size: 12.5px;
  border-radius: 999px;
  border: 1px solid var(--line-strong);
  background: #fff;
  cursor: pointer;
  font-weight: 600;
  color: var(--ink-2);
}
.btn-sm:hover { border-color: var(--brand); color: var(--brand); }
.btn-sm.primary {
  background: var(--grad-btn);
  border-color: transparent;
  color: #fff;
}
.btn-sm.primary:hover { color: #fff; filter: brightness(1.05); }

/* 用户信息卡（管理端） */
.user-panel {
  display: grid;
  grid-template-columns: 1.1fr 1fr;
  gap: 12px;
  padding: 14px 22px;
  border-bottom: 1px solid var(--line);
  background: rgba(27, 75, 138, 0.03);
}
.user-card {
  background: var(--paper);
  border: 1px solid var(--line);
  border-radius: 12px;
  padding: 14px;
}
.user-card h3 {
  font-size: 12px;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  color: var(--muted);
  margin-bottom: 10px;
  font-weight: 700;
}
.user-kv {
  display: grid;
  grid-template-columns: 88px 1fr;
  gap: 6px 10px;
  font-size: 13px;
}
.user-kv dt { color: var(--muted); }
.user-kv dd { color: var(--ink); font-weight: 600; word-break: break-all; }
.recharge-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 12.5px;
}
.recharge-table th,
.recharge-table td {
  text-align: left;
  padding: 6px 4px;
  border-bottom: 1px solid var(--line);
}
.recharge-table th { color: var(--muted); font-weight: 600; }
.recharge-table tr:last-child td { border-bottom: none; }

/* 会话 */
.ticket-thread {
  flex: 1;
  overflow: auto;
  padding: 20px 22px;
  display: flex;
  flex-direction: column;
  gap: 14px;
  background:
    linear-gradient(180deg, rgba(246, 243, 236, 0.35), transparent 120px);
}
.msg {
  max-width: min(720px, 92%);
  border-radius: 16px;
  padding: 12px 14px 10px;
  border: 1px solid var(--line);
  background: #fff;
  box-shadow: var(--shadow-sm);
}
.msg.user {
  align-self: flex-end;
  background: linear-gradient(180deg, #F3F7FC, #fff);
  border-color: rgba(42, 107, 184, 0.16);
}
.msg.admin {
  align-self: flex-start;
  background: linear-gradient(180deg, #FFFDF6, #fff);
  border-color: rgba(201, 162, 39, 0.28);
}
.msg .msg-top {
  display: flex;
  align-items: center;
  gap: 8px;
  margin-bottom: 6px;
  font-size: 12px;
  color: var(--muted);
}
.msg .who {
  font-weight: 750;
  color: var(--ink);
}
.msg.admin .who { color: #8A6D12; }
.msg.user .who { color: var(--brand); }
.msg .body {
  font-size: 14.5px;
  color: var(--ink-2);
  white-space: pre-wrap;
  word-break: break-word;
  line-height: 1.65;
}

.ticket-composer {
  border-top: 1px solid var(--line);
  padding: 14px 18px 16px;
  background: #fff;
}
.ticket-composer textarea {
  width: 100%;
  min-height: 88px;
  border: 1px solid var(--line-strong);
  border-radius: 12px;
  padding: 12px 14px;
  font: inherit;
  font-size: 14.5px;
  resize: vertical;
  outline: none;
  background: var(--bg);
}
.ticket-composer textarea:focus {
  border-color: var(--brand-2);
  box-shadow: 0 0 0 4px rgba(42, 107, 184, 0.12);
  background: #fff;
}
.composer-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  margin-top: 10px;
}
.composer-hint { font-size: 12.5px; color: var(--muted); }

/* 提醒条 */
.notice-bar {
  display: none;
  align-items: center;
  gap: 10px;
  margin: 0 0 14px;
  padding: 12px 14px;
  border-radius: 12px;
  background: #FFF4E5;
  border: 1px solid rgba(180, 83, 9, 0.25);
  color: #7C3D08;
  font-size: 14px;
  font-weight: 600;
}
.notice-bar.show { display: flex; }
.notice-bar button {
  margin-left: auto;
  border: none;
  background: transparent;
  color: inherit;
  cursor: pointer;
  font-size: 18px;
  line-height: 1;
  opacity: 0.7;
}
.notice-bar button:hover { opacity: 1; }

/* 顶栏角标 */
.nav-badge {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 18px;
  height: 18px;
  padding: 0 5px;
  margin-left: 6px;
  border-radius: 999px;
  background: #E5484D;
  color: #fff;
  font-size: 11px;
  font-weight: 800;
  vertical-align: middle;
}
.header-cta.has-badge { position: relative; }

/* 登录页 */
.auth-wrap {
  min-height: 100vh;
  display: grid;
  place-items: center;
  padding: 32px 16px;
  background: var(--grad-night);
}
.auth-card {
  width: min(420px, 100%);
  background: var(--paper);
  border-radius: 22px;
  box-shadow: var(--shadow-lg);
  padding: 32px 28px 28px;
}
.auth-card h1 {
  font-size: 24px;
  font-weight: 750;
  letter-spacing: -0.02em;
  margin-bottom: 6px;
}
.auth-card .sub {
  color: var(--muted);
  font-size: 14px;
  margin-bottom: 22px;
}
.auth-tabs {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 6px;
  background: var(--bg);
  padding: 4px;
  border-radius: 12px;
  margin-bottom: 18px;
}
.auth-tabs button {
  border: none;
  background: transparent;
  padding: 10px;
  border-radius: 10px;
  font: inherit;
  font-weight: 650;
  font-size: 14px;
  color: var(--muted);
  cursor: pointer;
}
.auth-tabs button.active {
  background: #fff;
  color: var(--ink);
  box-shadow: var(--shadow-sm);
}
.demo-box {
  margin-top: 16px;
  padding: 12px 14px;
  border-radius: 12px;
  background: rgba(27, 75, 138, 0.05);
  border: 1px dashed rgba(27, 75, 138, 0.18);
  font-size: 12.5px;
  color: var(--muted);
  line-height: 1.7;
}
.demo-box code {
  font-family: var(--mono);
  font-size: 12px;
  color: var(--brand);
}

/* 管理端表格 */
.admin-toolbar {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  align-items: center;
  margin-bottom: 16px;
}
.admin-toolbar select,
.admin-toolbar input {
  border: 1px solid var(--line-strong);
  border-radius: 10px;
  padding: 9px 12px;
  font: inherit;
  font-size: 13.5px;
  background: var(--paper);
  color: var(--ink);
  outline: none;
}
.admin-table {
  width: 100%;
  border-collapse: collapse;
  background: var(--paper);
  border: 1px solid var(--line);
  border-radius: var(--r-lg);
  overflow: hidden;
  box-shadow: var(--shadow-sm);
  font-size: 13.5px;
}
.admin-table th {
  text-align: left;
  padding: 12px 14px;
  background: rgba(27, 75, 138, 0.04);
  color: var(--muted);
  font-size: 12px;
  text-transform: uppercase;
  letter-spacing: 0.06em;
}
.admin-table td {
  padding: 12px 14px;
  border-top: 1px solid var(--line);
  vertical-align: middle;
}
.admin-table tr:hover td { background: rgba(27, 75, 138, 0.03); }
.admin-table a { color: var(--brand-2); font-weight: 650; }

@media (max-width: 900px) {
  .ticket-layout { grid-template-columns: 1fr; }
  .user-panel { grid-template-columns: 1fr; }
  .admin-table { display: block; overflow-x: auto; }
}